Privacy Policy

NicoPod™– ABN 14 788 499 103
Effective Date: 28th July 2025

NicoPod™ ("Nicopod", "we", "us", or "our") respects your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services.

By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Date of birth (to confirm you are 18+)
  • Payment information (handled securely via third-party processors)
  • Any other information you provide to us voluntarily

Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies, analytics tools)

2. How We Collect Your Information

We may collect your information when you:

  • Visit our website
  • Make a purchase
  • Create an account
  • Subscribe to newsletters
  • Contact our support team
  • Interact with us on social media

3. Why We Collect Your Information

We collect your information to:

  • Process and fulfil your orders
  • Communicate with you about your account or orders
  • Respond to enquiries and provide customer support
  • Improve website functionality and user experience
  • Send marketing updates (only with your consent)
  • Comply with legal obligations (e.g. age verification)

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors and logistics providers (for order fulfilment)
  • Marketing platforms (only with your permission)
  • IT service providers and website hosts
  • Regulatory authorities or law enforcement if required by law

5. Cookies and Analytics

Our website uses cookies and tracking tools (e.g. Google Analytics) to collect anonymous data on how users interact with our site. You may adjust your browser settings to refuse cookies, but this may impact site functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, SSL encryption, and access controls.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. Contact us via the details below to make such a request.

8. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Withdraw consent to marketing at any time
  • Lodge a complaint about how we handle your data

9. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact:

Nicopod Pty Ltd
ABN: 14 788 499 103

Phone: 1300 984 992

Email: support@nicopod.au

Website: www.nicopod.au